Support for KORPUS and AutoFIT
Get to the right help quickly.
Do you have a question, error message or problem in the production workflow? Choose the appropriate route below so our support team receives the information needed to help you efficiently.
Monday to Friday 9:00 AM–12:00 PM and 1:00 PM–5:00 PM
+32 (0)89 81 93 30
Support
How can we help you?
Support hours
Our support team is available:
Monday to Friday
9:00 AM–12:00 PM and 1:00 PM–5:00 PM
Telephone
+32 (0)89 81 93 30
For a question involving files, error messages or further follow-up, create a support ticket. This keeps all information with the same ticket and lets multiple team members track progress.
A good ticket saves search time
Include as much of this information as possible:
- company name;
- name of the user;
- KORPUS or AutoFIT;
- what you were trying to do;
- what exactly happened;
- the complete error message;
- order, project or part reference;
- machine involved;
- when the problem started;
- whether it affects one or more users;
- screenshot, log file or example file.
Do not write only “it does not work”. A short description of the steps leading up to the error helps us investigate much more quickly.
Remote support: only when you give permission
With remote support, an employee can temporarily view your screen. You start the connection and maintain control over the session.
Before you start
- Save your work.
- Close confidential documents that are not necessary for the support request.
- Have your ticket number or company name at hand.
- Only start the connection when an employee requests this.
- Share the displayed session data only with VLECAD®.
The final download link is managed centrally, so that customers always receive the correct version.
Continue on your own when possible
Knowledge base
Search for an error message, feature or production task. The knowledge base provides practical steps for common questions about KORPUS, AutoFIT and the technical environment.
Open the knowledge baseE-learning
Take courses and complete exercises to review the basics or practise a topic further.
Go to e-learningCould your question block production or is the situation not clear? Then create a support ticket instead of changing settings haphazardly.
Check this first
Before contacting us, you can safely check:
- the correct order or project is open;
- everyone is using the same current data;
- the machine or printer is accessible;
- the error still appears after closing and reopening the software correctly;
- there is a clear error message;
- the problem affects one user or everyone;
- anything recently changed in the software, network, machine or settings.
Do not change registry settings, servers, machine parameters or production data unless you are certain of the consequences. Mention any relevant suspicions in your ticket.
When remote assistance is not enough
Some problems require access to the machine, cabling, local hardware or the entire production environment. In such cases, an on-site visit can be discussed.
We first assess:
- what has already been investigated remotely;
- which systems are involved;
- what expertise and preparation are needed;
- whether production can continue to run safely;
- which agreements or costs apply.
A site visit is always coordinated in advance.
