Bronze, Silver, Gold and Platinum

Choose support that suits the role of software in your production.

For one company, access to updates, knowledge resources and email support is sufficient. Another may need telephone assistance, help with machine settings or regular on-site follow-up.

That is why VLECAD® works with four service contracts. You choose one level for all licenses in your environment and receive the full terms and conditions in your proposal.

Compare the packages Discuss your service needs

Included in every package

Bronze, Silver, Gold and Platinum all include:

software updates;
access to the knowledge base for KORPUS and AutoFIT;
access to the Vlecon knowledge base;
access to Vlecademy;
download fittings via KORPUS;
email support for KORPUS and AutoFIT.

Silver adds further guidance and configuration support. Gold and Platinum are for companies that need higher priority, advanced support or proactive follow-up.

Bronze

Essential access to updates, knowledge and email support.

Bronze suits companies that want to keep their software up to date and find many answers in the knowledge base themselves.

Included:

updates;
KORPUS and AutoFIT knowledge base;
Vlecon knowledge base;
Vlecademy;
download fittings via KORPUS;
mail support KORPUS and AutoFIT.

Discuss Bronze

Silver

More guidance on installation, remote support and existing machine settings.

Silver adds active support for companies that want quicker access to a coach or support specialist.

Included on top of Bronze:

access to e-learning;
installation of KORPUS and AutoFIT;
TeamViewer/remote support;
create new fittings;
Copilot support;
telephone support after a support email;
add tools to existing machine groups;
modify existing formatting sequences;
automatically create a restore point after changes to settings;
VLECAD® Insights;
fill a Van Hoecke shopping cart for drawers;
support for milling or sawing curved walls.

Discuss Silver

Gold

For production environments that need quick assistance and more advanced configuration.

Gold is aimed at companies where KORPUS and AutoFIT play an important role in daily production and where more complex machine or production methods need to be supported.

Includes everything in Silver, plus:

hotline support for KORPUS and AutoFIT, as soon as possible;
create new formatting sequences within existing machine groups;
create new production methods with existing machine groups;
free in-person attendance at the user meeting;
Early Access to a new version;
hybrid stay-down nesting.

Discuss Gold

Platinum

The most comprehensive guidance for critical production environments.

Platinum adds proactive follow-up and broader technical support for companies that manage software, machinery and ICT as one coherent production environment.

Includes everything in Gold, plus:

one visit every six months;
support with ICT via Vlecon;
support with third-party settings.

Discuss Platinum

Compare the service contracts

Feature	Bronze	Silver	Gold	Platinum
Updates	✓	✓	✓	✓
Knowledge base KORPUS and AutoFIT	✓	✓	✓	✓
Vlecon knowledge base	✓	✓	✓	✓
Vlecademy	✓	✓	✓	✓
E-learning		✓	✓	✓
Download fittings via KORPUS	✓	✓	✓	✓
Mail support KORPUS/AutoFIT	✓	✓	✓	✓
Installation KORPUS/AutoFIT		✓	✓	✓
Remote support		✓	✓	✓
Create fittings		✓	✓	✓
Copilot support		✓	✓	✓
Hotline support KORPUS/AutoFIT			✓	✓
Telephone support after email		✓	✓	✓
Add tools to existing machine groups		✓	✓	✓
Modify existing formatting sequences		✓	✓	✓
New formatting sequences in existing machine groups			✓	✓
New production methods with existing machine groups			✓	✓
Automatic restore point after changes to settings		✓	✓	✓
Free in-person attendance at the user meeting			✓	✓
Early Access new version			✓	✓
VLECAD® Insights		✓	✓	✓
Visit every six months				✓
ICT support via Vlecon				✓
Support with third-party settings				✓
Fill a Van Hoecke shopping cart for drawers		✓	✓	✓
Milling or sawing curved walls		✓	✓	✓
Hybrid stay-down nesting			✓	✓

The quotation and contract conditions always determine the final scope.

One clear service level for your entire environment

Service packages are not mixed. You choose one package and that level is applied to all licenses within the agreed environment.

During the proposal we discuss:

which licenses are purchased or rented;
which service package matches the desired support;
which machine, IT or implementation questions are relevant;
which parts are contractually included;
which services are agreed separately.

Not sure which package fits?

Together we look at how important the software is for your daily production and what support your team really needs.

Discuss your service contract Request a demo

Commercial terms are specified in a tailored proposal.